At Elohim USA, we stand behind the quality of our cargo securement equipment and accessories. Every item is carefully inspected before leaving our facility to help ensure your order arrives in proper condition and ready for use.
We accept eligible returns within 14 days of the original purchase date. Returned merchandise must be unused, uninstalled, unaltered, and in brand-new, resalable condition. Products should be returned with their original packaging, labels, manuals, hardware, and accessories whenever applicable.
Items that have been used, installed, tested under load, modified, damaged, exposed to excessive dirt or grease, or otherwise show signs of wear are not eligible for a refund or exchange. This policy applies to cargo securement products including straps, chains, binders, winches, tarps, E-track equipment, and related accessories.
Before shipping a return, customers must contact our team to request return instructions and approval. Returns sent without prior authorization may be delayed or refused. Please include your order number, proof of purchase, the item being returned, and the reason for the return when contacting us.
Unless the return is the result of an incorrect, damaged, or defective item sent by Elohim USA, the customer is responsible for all return shipping and delivery costs. We strongly recommend using a trackable shipping service and securely packaging the merchandise, as Elohim USA is not responsible for items lost or damaged during return transit.
Once the merchandise is received, our team will inspect it to confirm that it meets the return requirements. Approved refunds will be issued to the original payment method. Please allow several business days for your bank or payment provider to process the credit after the refund has been issued.
Original shipping charges, delivery fees, expedited shipping costs, and other service-related charges are non-refundable unless the return was caused by an error on our part.
If your order arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible before using the product. Please provide your order number and clear photos of the item, packaging, shipping label, and any visible damage so our team can review the issue and determine the best solution.
Our goal is to handle every return fairly and efficiently while maintaining the safety and reliability standards expected from professional cargo securement equipment.
